Shipping and Other Issues
With the current global pandemic there seems to be a lot more shpping issues. Inside the US I have seen an increase in issues with the USPS. While most shipments are still tracking nomrally, some are showing significant delays. The show leaving a facility in route to the next for days or weeks before moving again. There is nothing I can do about this. You can get with your local post office to see if they can help, but in my past experience this is futile. I ask that you be patient as likely they will arrive. If you cannot wait, you can contact me and I can try to send again or refund your money. This is becoming quite a burdon as 3 people have contacted me with these issues just this week between April 6th and the 8th.
I have no idea how severe this will impact international orders, but suspect it could be significant. I believe much of the international mail is transported on commercial passenger airlines. Many if not most international airline flights have been canceled. I can only imagine this will result in severe delays at times. While I don't know for sure I would plan on many more weeks or months for these to be delivered. I have seen other seed vendors making similar posts as they also are having a lot of customers asking about their orders. Please be patient as all of us small time business have no control of the international shipping process. Once it is dropped at the local post office it is out of our hands and nothing we can do about it other than ask patience. Even during normal times there is occasionally delays. While normally most of the world is 1 to 3 weeks, sometimes I have seen it take 6 to 8 weeks or more. During a global pandemic it can only be assumed the delays could be more frequent and potentially even longer.
I get a lot of emails saying that tracking shows their package was delivered, yet it was not. While I don't know all of the reasons for this I know a few and have a few suspicions for others. Sometimes, the package is delivered to a neighbors mailbox. Please give this a few days as most of the time neighbors usually get it to the proper person. Other times I believe the post office marks it delivered early and sometimes it doesn't actually happen for a day or 2. Almost all the time that customers email with this question, the item typically arrives in the next few days to week. I cannot control the mail once it is in the hands of the USPS. I have no ability to track with more detail than the customer. I appreciate your understanding and patience with these issues.
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